Shipping Updates
almost 2 years ago
– Wed, Jan 11, 2023 at 04:00:24 PM
Hey Team Avatar! Happy New Year! We hope you had a great holiday season if you celebrated, enjoyed some time with friends and family, ate great food, and played some fun games!
Let’s dive into our update for every region!
Regional Shipping Updates
Australia & New Zealand: All but 200 orders have already been shipped. These last orders will go out before January 20th (once the last of the inventory reaches our fulfillment center). If you are in this region and don’t receive a shipping notification by January 20th, please use the form to report your package missing.
UK: All but 600 orders have already been shipped. These last orders will go out in the next week. If you haven’t received a shipping email by January 20th, please use the form to report your package missing.
EU: EU shipping is continuing to progress steadily; some packages have been held up as our shipping partner resolved EU VAT issues, but the remaining packages will ship over the next week. If you haven’t received a shipping email by January 20th, please use the form to report your package missing.
USA: Orders are shipping right now! There were a few small delays from the holidays and several weather events. Shipping emails are going out, though they are delayed from when an order is marked as shipped to when the email goes out. We are working on resolving this delay with our partners. We expect the majority of shipping to be complete in the next week. If you have not received a shipping email by January 20th, please use the form on the shipping update to report it.
There is a delay with Peurto Rican orders. We’re waiting on news from our fulfillment partners and will comment here when we have an update.
Canada: Canadian orders were slightly delayed due to the weather and holidays. Orders are currently shipping from our fulfillment partner! If you haven’t received a shipping notification by January 20th, please use the form on the shipping update to report it.
Asia, Africa, and the Middle East: The delays impacting these regions continue. Unfortunately, part of the product is stuck in customs and we cannot begin shipping until it arrives. Further delays have happened because Covid has hit the region and everything is moving incredibly slow. Additionally, our fulfillment partner has closed for Lunar New Year. Once they reopen and customs clears our product, shipping will begin. We’re sorry we don’t have better news for these regions and will continue to get updates to you.
Latin America: These orders are already shipping and many have received their orders. There are some issues with Brazilian orders and we are working with our fulfillment partner to figure out what happened and course correct, as well as work with those impacted to ensure a satisfactory solution happens. If you are one of the people impacted by the mislabeling issues in Brazil, please use the form to let us know. If you haven’t received a shipping notification by January 31st, please use the form on the shipping update to report it.
Thank you to everyone who has used the form to let us know about damaged products! Replacements will go out in each region once initial fulfillment has finished.
That’s it all for our regions! Thank you for your patience as these orders roll out! We appreciate everyone is excited! We are too and can’t wait until you have the game in your hands!
Avatar Legends Retail Date
While we know many of you are still waiting for your orders, it’s important to talk about when the game will be available at your friendly local game stores!
Avatar Legends official street date, the date when it will be for sale in all stores, is January 25th. We are confident most backers will have their rewards before this date. Please tell your friends who are interested to look for it in stores then!
Gaming stores that backed the Kickstarter will be able to sell the copies they received as backers starting today, January 11th. These stores are being given the opportunity to sell the game before locations that didn’t back the project as a thank you for their support. If you see the game available in a local gaming store, it’s because they backed the project like you did! A huge thank you to our FLGS backers! We’re so excited you supported the project!
Unlock Your Avatar Legends Nexus
Please don't forget to unlock your Avatar Legends NEXUS as soon as you can! In order to help make sure every last backer gets access to the NEXUS, we have extended the deadline for code redemption to Feb 28th, 2023!
Here’s how you get your free copy of the Avatar Legends NEXUS added to your Demiplane account RIGHT NOW:
- Backerkit has emailed you a coupon code for the Avatar Legends NEXUS. If you haven’t received an email from Backerkit yet containing your code, you can check your Digital Assets by going to this link and logging in: https://avatarrpg.backerkit.com/
- To redeem your digital content: pleasevisit www.demiplane.com/activate, enter the coupon code included in the email you receive from Backerkit, and click "Redeem." You will need to create (or login to) a Demiplane account before you can redeem your code.
- Once redeemed: explore the Core Book and Wan Shi Tong's Adventure Guide in your Avatar Legends NEXUS digital library at www.avatarlegendsnexus.com/sources. We’re so excited to for you to see what we’ve been working on with Demiplane!
As a reminder, if you have any issues with your code, please get in touch with Demiplane in the Demiplane Forums. You can also report any issues or glitches, or leave feedback, in the forums!
Thank you for your ongoing support and patience! We’re so excited to see everyone sharing their pictures of their Avatar Legends package as they receive them! We’ll continue to update everyone as we get information. Yip yip!
Canada Shipping
almost 2 years ago
– Wed, Jan 04, 2023 at 01:40:44 AM
Hey Team Avatar! We’re back from the holidays! Thank you so much for supporting us as we got some much needed rest and recovered! We’re excited to dive back in and are here with an exciting update for our Canadian backers: Canada is shipping!
For those folks wanting updates about shipping not related to Canada, we’ll be back soon with a new update for everyone!
Canada Shipping
Our fulfillment partner for Canada has begun packing and shipping! Packages will begin going out shortly!
You will receive tracking information via email from Universal. This email will go to the email address associated with your Backerkit account.
Once you receive your tracking information, your package is ready to ship and will be sent out within a few days. You will receive your carrier information at this time.
Packages should arrive within two weeks after you receive your shipping notification. There may be some delay with packages due to the winter holidays. Please be patient during the holiday season.
Your order will include everything from your pledge and any add-ons you added during the campaign or in Backerkit after the fact.
Reporting An Issue
Shipping is happening but sometimes things go wrong. This can include a missing item in your order, a damaged item in your order, or your package not showing up. For those issues, please follow these instructions:
If your shipping notification is showing a different address than you entered in Backerkit, please use this form.
If you’re missing an item from your order, use this form. Please include what item is missing from your order specifically (ex: core book, combat deck, standard dice, etc.)
If you have a damaged item in your order, use this form. Please include a picture of the damaged item, showing how it is damaged.
If your order has been reported delivered but is missing or stolen, please use this form.
If your order is lost, please wait at least two weeks from the time you received your tracking information and check your tracking information for any updates. After that time has expired, please fill out this form.
Leaving a comment on this update, in the regular comment section, sending us a private message on Kickstarter, or emailing us directly will not be considered reporting an issue. You must use the methods above.
Some things to keep in mind before you report an issue:
- The Adventure Booklets are in Wan Shi Tong’s Adventure Guide (unless you ordered individual ones separately)
- The Expanded Play Guide is also in Wan Shi Tong’s Adventure Guide (unless you ordered an individual one separately)
If you have not received a tracking number by January 20th, please fill out the form to report your package missing.
Please keep in mind that our team is small and while we will do our best to respond to all issues in a timely manner, that can take up to 72 hours.
We also do not work on weekends. If you encounter an issue during then, or feel we’re moving a bit slow, do not send multiple messages or fill out the form multiple times. We are working diligently to respond to you! We will begin responding to issues filed once we return to the office the following Monday.
Thank you once more for all your support and patience as various regions ship. We know everyone is eager to get the game into their hands! We’ll be back soon with an update on how progress is going along with some news for the new year!
EU Shipping
almost 2 years ago
– Sat, Dec 24, 2022 at 02:56:46 AM
Hey Team Avatar! Thank you so much for your patience as we’ve sorted out VAT issues with our shipper for the EU. We've worked hard to get EU shipping started, and we’re thrilled to announce that all of the VAT issues have been resolved and shipping in the EU is beginning today!
EU Shipping
Our fulfillment partner for the EU has begun packing and shipping! Packages will begin going out today! VAT on your package is covered!
You will receive tracking information via email from Shipbob. This email will go to the email address associated with your Backerkit account.
Once you receive your tracking information, your package is ready to ship and will be sent out within a few days. You will receive your carrier information at this time.
Packages should arrive within two weeks after you receive your shipping notification. There may be some delay with packages due to the winter holidays. Please be patient during the holiday season.
Your order will include everything from your pledge and any add-ons you added during the campaign or in Backerkit after the fact.
If you receive your shipping notification near the holidays, and wish to have your package delayed, you can do that by contacting your carrier.
Reporting An Issue
Shipping is happening but sometimes things go wrong. This can include a missing item in your order, a damaged item in your order, or your package not showing up. For those issues, please follow these instructions:
If your shipping notification is showing a different address than you entered in Backerkit, please use this form.
If you’re missing an item from your order, use this form. Please include what item is missing from your order specifically (ex: core book, combat deck, standard dice, etc.)
If you have a damaged item in your order, use this form. Please include a picture of the damaged item, showing how it is damaged.
If your order has been reported delivered but is missing or stolen, please use this form.
If your order is lost, please wait at least two weeks from the time you received your tracking information and check your tracking information for any updates. After that time has expired, please fill out this form.
Leaving a comment on this update, in the regular comment section, sending us a private message on Kickstarter, or emailing us directly will not be considered reporting an issue. You must use the methods above.
Some things to keep in mind before you report an issue:
- The Adventure Booklets are in Wan Shi Tong’s Adventure Guide (unless you ordered individual ones separately)
- The Expanded Play Guide is also in Wan Shi Tong’s Adventure Guide (unless you ordered an individual one separately)
If you have not received a tracking number by January 15th, please fill out the form to report your package missing.
Please keep in mind that our team is small and while we will do our best to respond to all issues in a timely manner, that can take up to 72 hours.
We also do not work on weekends or over the Winter Holidays when our office is closed (Dec 23 - Jan 2). If you encounter an issue during these times, or feel we’re moving a bit slow, do not send multiple messages or fill out the form multiple times. We are working diligently to respond to you! We will begin responding to issues filed during the Winter holidays as soon as we return on January 3rd.
That’s it for shipping news before Christmas! We will back periodically with shipping information during the Winter holiday break (Dec 23 - Jan 2) as the remaining regions begin shipping.
We hope you have a fantastic winter holiday! May you have wonderful times with family, eat delicious food, and play some amazing games! Yip yip!
United States Shipping
almost 2 years ago
– Fri, Dec 23, 2022 at 02:28:59 AM
Hey Team Avatar! It’s time! It’s finally happening! The USA is beginning to ship! Let’s dive into it! Yip yip!
United States Shipping
Our fulfillment partner for the United States has begun packing and shipping! Unlike other countries, the United States shipping is divided into six different regions. Regions will begin shipping when all the product is at the fulfillment center until all six regions in the United States is complete. The first region to ship is the East Coast.
Please keep in mind that we are shipping over 50,000 packages within the United States. While things are moving quickly, it will take time to ship out every package. Please be patient as you wait for your tracking email to arrive.
You will receive tracking information via email from Shipbob. This email will go to the email address associated with your Backerkit account.
Once you receive your tracking information, your package is ready to ship and will be sent out within a few days. You will receive your carrier information at this time.
Packages should arrive within two weeks after you receive your shipping notification. There may be some delay with packages due to the winter holidays. Please be patient during the holiday season.
Your order will include everything from your pledge and any add-ons you added during the campaign or in Backerkit after the fact.
If you receive your shipping notification near the holidays, and wish to have your package delayed, you can do that by contacting your carrier.
Reporting An Issue
Shipping is happening but sometimes things go wrong. This can include a missing item in your order, a damaged item in your order, or your package not showing up. For those issues, please follow these instructions:
If your shipping notification is showing a different address than you entered in Backerkit, please use this form.
If you’re missing an item from your order, use this form. Please include what item is missing from your order specifically (ex: core book, combat deck, standard dice, etc.)
If you have a damaged item in your order, use this form. Please include a picture of the damaged item, showing how it is damaged.
If your order has been reported delivered but is missing or stolen, please use this form.
If your order is lost, please wait at least two weeks from the time you received your tracking information and check your tracking information for any updates. After that time has expired, please fill out this form.
Leaving a comment on this update, in the regular comment section, sending us a private message on Kickstarter, or emailing us directly will not be considered reporting an issue. You must use the methods above.
Some things to keep in mind before you report an issue:
- The Adventure Booklets are in Wan Shi Tong’s Adventure Guide (unless you ordered individual ones separately)
- The Expanded Play Guide is also in Wan Shi Tong’s Adventure Guide (unless you ordered an individual one separately)
If you have not received a tracking number by January 15th, please fill out the form to report your package missing.
Please keep in mind that our team is small and while we will do our best to respond to all issues in a timely manner, that can take up to 72 hours.
We also do not work on weekends or over the Winter Holidays when our office is closed (Dec 23 - Jan 2). If you encounter an issue during these times, or feel we’re moving a bit slow, do not send multiple messages or fill out the form multiple times. We are working diligently to respond to you! We will begin responding to issues filed during the Winter holidays as soon as we return on January 3rd.
That’s it for today’s shipping news today! Stay tuned for more in the future!
Latin America Shipping
almost 2 years ago
– Fri, Dec 16, 2022 at 03:22:25 PM
Hey Team Avatar! We’re back already with an update on Latin America shipping! Namely, that it’s happening RIGHT NOW! Yip yip!
Latin America Shipping
Our fulfillment partner for Latin America has already begun packing and shipping!
You will receive tracking information via email from Devir. This email will go to the email address associated with your Backerkit account.
Once you receive your tracking information, your package is ready to ship and will be sent out within a few days. FedEx will be the carrier for your packages.
Packages should arrive within two weeks after you receive your shipping notification. There may be some delay with packages due to the winter holidays. Please be patient during the holiday season.
Your order will include everything from your pledge and any add-ons you added during the campaign or in Backerkit after the fact.
Latin American backers are responsible for the taxes and customs fees incurred with their packages. Because we are shipping under DAP terms, FedEx will contact you directly (usually via a phone call) once the package has arrived at their facility inside a designated transit zone within your destination’s airport. FedEx will ask you whether you want FedEx to clear the goods with customs or not. Consignees have always the option to select their own customs broker for customs clearance, although this is not recommended.
Reporting An Issue
Shipping is happening but sometimes things go wrong. This can include a missing item in your order, a damaged item in your order, or your package not showing up. For those issues, please follow these instructions:
If you’re missing an item from your order, use this form. Please include what item is missing from your order specifically (ex: core book, combat deck, standard dice, etc.)
If you have a damaged item in your order, use this form. Please include a picture of the damaged item, showing how it is damaged.
If your order is lost, please wait at least two weeks from the time you received your tracking information and check your tracking information for any updates. After that time has expired, please fill out this form.
Leaving a comment on this update, in the regular comment section, sending us a private message on Kickstarter, or emailing us directly will not be considered reporting an issue. You must use the methods above.
Some things to keep in mind before you report an issue:
- The Adventure Booklets are in Wan Shi Tong’s Adventure Guide (unless you ordered individual ones separately)
- The Expanded Play Guide is also in Wan Shi Tong’s Adventure Guide (unless you ordered an individual one separately)
If you have not received your package by January 31, 2023, please fill out the form to report your package missing.
Please keep in mind that our team is small and while we will do our best to respond to all issues in a timely manner, that can take up to 72 hours. We also do not work on weekends or over the Winter Holidays (Dec 24 - Jan 2). If you encounter an issue during these times, or feel we’re moving a bit slow, do not send multiple messages or fill out the form multiple times. We are working diligently to respond to you!
That’s it for today’s shipping news! We’ll be back soon with more shipping updates!
